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Frequently Asked questions


1. What is Digital Subscription?

A digital subscription to Sportstar will provide you full access to all premium sections and articles. You will also have full access to our magazine archives.

Ready to subscribe? Our current Plans

2. Why should I subscribe to Sportstar?

By subscribing, you can avail yourself of the following features:

  • Full access to Magazine Archive:

    Full access to our magazine archives- Full access to over 1000 magazines from July 2001 onwards.

  • Complete access to Columnist section:

    Get full access to articles written by some of your favourite sport personalities.

  • Faster browsing:

    Experience much faster page loads and smooth browsing.

  • Special poster give-aways:

    On becoming a subscriber, you are eligible for our special poster give-aways.


3. How do I become a registered user?

Sign up for free! If you are a new user, who has never had an account registered with us using your e-mail address or mobile number, you will need to sign up with The Hindu Group first. The process will ask you to provide and verify your e-mail address or mobile number using an OTP. Once it is verified, you can set your password. Congratulations! You are now a registered THG user.

You can use the same credentials to log into our other THG online products such as Business line, The Hindu, Frontline and Crossword.


4. How do I subscribe to Sportstar?

You can subscribe to the premium services after you have signed up with us.

Clicking on the ‘Subscribe’ button anywhere on the site will take you to the Subscription Plans page.

Clicking ‘Subscribe’ in the Sign in/ Sign up landing page will also take you to the Subscription plans page.

Step 1: Select a suitable plan.

Step 2: You will be redirected to a page with plan and price details.

Step 3: You can then proceed to make payment.

Step 4: Once you choose to proceed with the payment, you will be taken to the payment gateway page. You can select the mode of payment and filling any required fields, you can click ‘Pay Now’. You will now be taken to the Payment Gateway to complete the transaction.

Step 5: After the payment is done, you will receive an SMS or e-mail from us on whether your transaction has succeeded or failed. In case of a failed transaction, a message will appear letting you know that the transaction has failed along with the options to ‘Try Again’. If you click on ‘Try Again’, you can go back to the payment page to try again.

If you get a ‘Payment Success’ screen at the end of the process, you are now a subscribed user.


5. What is the All Access Pass?

All Access Pass enables you to access all the Digital subscriptions of The Hindu Group in One Single Discounted Plan. Once you subscribe, you get 1-year unlimited access to the following products:

  • The Hindu:
  • Experience the ad-free version of The HIndu with personalised recommendations, daily briefings and much more

  • The Hindu BusinessLine:
  • Get your daily dose of business news along with full access to signature sections such as BL Portfolio, BLink, Clean Tech, Emerging Entrepreneurs & Editorials.

  • Sportstar:
  • Get a ringside view to the world of sport with our expert columnists, exclusive unlimited access to our archives, posters, interviews and analysis.

  • Frontline:
  • Get access to premium articles with an in-depth analysis of issues and events within Indian and around the world.

  • The Hindu Crossword+:
  • Get unlimited access to all puzzles and archival content. Crosswords and games from The Guardian, The Hindu, Sportstar, One-down puzzles, Sudoko and much more.

  • The Hindu e-paper:
  • Read The Hindu newspaper in a digital format anytime, anywhere.

  • The Hindu BusinessLine e-paper:
  • Read The Hindu BusinessLine newspaper in a digital format at your own convenience


6. Can I use the same username (email address or mobile number) to access all The Hindu Group's products?

Yes. You can use the same username and password to access all the Digital Subscription products of The Hindu Group. This list includes the following sites:

The Hindu: https://www.thehindu.com/

BusinessLine: https://www.thehindubusinessline.com/

Sportstar: https://sportstar.thehindu.com/

Frontline: https://frontline.thehindu.com/

Crossword+: https://crossword.thehindu.com/

You can also use this ID to access subscription on The Hindu android mobile application e-paper will be activated within 24-48 working hours. You receive a seperate password for this over email.


7. Do I need a different username and password for my e-paper account?

You will need a different password for your e-paper account. Your username is the email address shared by you during the registration process. The initial password will be emailed to you within 24-48 working hours of your subscription. If the e-paper plan activation takes longer than 48 working hours, the plan activated date will be considered as the start date. For example, if you subscribe to the pack today and you receive the e-paper activation email tomorrow, your e-paper subscription start date will be taken at tomorrow’s date.


8. Can I cancel either the digital subscription or the e-paper subscription and avail a refund for one of the deactivated subscriptions?

No. You cannot cancel any one of these subscriptions at this time. If for some valid reason (as deemed by THG Publishing Pvt Ltd.), you wish to cancel your subscription, all the plans will be deactivated. Please send an email to customersupport@thehindu.co.in


9. If I change the password. Will this reflect for all Hindu Digital products.

Passwords are different for epaper products alone and these would have to be set up from the epaper websites. For all other products, the credentials would be common. After updating the password, you can acccess these products using the new password.


10. Does the All Access Pass include the print edition?

The All access Pass is a Digital Pass and does not include the print subscription.


11. Does the All Access Pass include the Hindu mobile apps?

The All Access Pass is applicable for The Hindu android app. It is not applicable for The Hindu’s iOS app and for the BusinessLine mobile apps.


12. Can my subscription be automatically renewed?

No, your subscription will not be auto renewed. Once your subscription expires, you would need to revisit the Subscriptions Plan page and select a plan.

Before your subscription expires, we will alert you via SMS or e-mail, so that you’re kept informed about this.

You have complete control over your subscription and can contact us at customersupport@thehindu.co.in to change or cancel at any time.


13. I don't want to subscribe. Can I still read Sportstar for free?

Yes, visitors will have free access to limited articles along with advertisements, but without access to premium sections such as the columnist and archive magazines.


14. How are digital subscriptions billed?

As a digital subscriber, you can pay via debit or credit card, net banking, e-wallet, UPI.

View Sportstar Terms and Conditions


15. Can I get a refund on my subscriptions?

Users are only eligible for refunds during the first 7 days post making the purchase. For Giveaway campaigns, wherein the user will get free gifts, material, etc. refunds are not applicable. For plans with cashback offers, refunds are not applicable. Chargeback requests will only be processed if the request was made within 10 days from the date of payment.

To apply for a refund please write to customersupport@thehindu.co.in, along with details such as your transaction ID (available in your invoice), your registered ID (mobile number/ email address) and the reason for the refund.

Once your refund has been accepted, it takes around 7-10 days to process.


16. Can I use either my mobile number or my e-mail address to login?

Yes. If you have registered either your mobile number or your e-mail address with us, you can use either of them to log in to your account.


17. Can I register multiple mobile numbers and e-mail addresses?

No. Your e-mail address and mobile number are your unique identifiers. For the safekeeping of your account, we only allow one e-mail and one mobile number per subscriber.


18. How do I change my digital subscription plan? What happens if I chose to change my current plan?

To change the plan, please go to the Subscriptions Plan page. If you subscribe to a new plan while another plan is active, the new plan will take effect from the day your current plan expires.


19. I have made the payment, but my plan is not active

If your payment has gone through but you’re still unable to activate your plan, send us an email with the following details:

  • Transaction ID
  • Transaction amount
  • Plan Name
  • Your Registered ID
  • Date of transaction
  • Your Bank Name
  • Mode of transaction (Debit Card, Credit Card, e-Wallet)

Please send these details to customersupport@thehindu.co.in


20. I am unable to get an OTP

An OTP (One Time Password) can sometimes get delayed due to network issues. Kindly wait for five minutes for this to reach you on your device.

If you are still unable to get an OTP, you can write to us on customersupport@thehindu.co.in and we will get back to you right away.


21. My Transaction failed. Why is the amount refunded by the bank lesser than the amount I paid?

For a failed transaction, the amount refunded by the bank will not include the GST collected. If accepted, the refund will get processed in 7 to 10 working days.


22. Why am I seeing the subscription prices in dollars?

The prices for subscribers outside India are different and are in U.S. dollars


23. Can I convert my digital subscription to print subscription?

Conversion of digital to print subscription is not possible


24. How do I change my password?

To change your password, please go to My Profile page and select 'Change Password'.


25. Is subscription accessible to EU users?

Right now, our subscription product is unavailable to EU users


26. Can I use the Sportstar account to login to The Hindu, Businessline or Frontline?

Yes, you can use the same account. However, you will need a separate package to be bought to access premium features with The Hindu, Businessline, Frontline.


27. Do you have a mobile app?

Currently we don’t have a mobile app for Sportstar. But our site is optimized for mobile.


28. Can I get a free trial?

Currently we don’t have any free trials


29. Is print edition a part of my Digital Subscription?

Our Digital subscription plans do not include print magazine. To purchase print magazine, please visit https://pay.hindu.com/esubspay/Subscription


Have more questions?

For other queries, please write to customersupport@thehindu.co.in